Other useful resources

We ask that you do the normal things you would do in preparation for any therapy session:

• Make sure you’ve gone to the bathroom beforehand.
• Have a glass of water, cup of tea or some other non-alcoholic beverage close by.
• Make sure you’re in a private, quiet space with limited distractions, and be mindful of not moving around too much.
• Have your phone on silent and out of reach.
• We will of course try to make sure you’re feeling comfortable and will check to make sure the session is working for you.
• Please be on time for your session and allow about 50 minutes for this. We will do our best to arrive on time, but on rare occasions we may be a few minutes late. It may be helpful to have a pen, paper and some tissues with you for your session.
• At the time of your appointment or just before, please click on the link that is emailed to you the day of your appointment. This will take you to the virtual waiting room where your therapist will meet you.
• If for any reason you are unable to make it for a session, please read our Terms & Conditions for information on our Cancellation Policy.

Your device should have a minimum level of computer hardware and software infrastructure to satisfactorily perform the online telehealth consultations.

Devices you can use

You can use a desktop computer, laptop, mobile phone or tablet with microphone and camera. The camera on your device should be at least 720p resolution (1280 x 720 pixels). Most devices with built-in cameras meet this requirement.

Why isn’t my camera working on my desktop or laptop?

Please ensure all other web browsers and apps are closed during your sessions. Specifically, close down apps that maybe using your camera or speakers at the same time as this sometimes can cause issues with your camera and audio. For example, if you have been playing music or making a call via Skype, your speakers will be connected with these apps. Close them down and try again.

Internet speed

The minimum requirements for a ‘good experience’ with video and audio are: download: 1.5 Mbps; upload: 1.5 Mbps. You can test how fast your Internet connection is by visiting iiNet. If you feel your internet connection can sometimes be unreliable when numerous people are using it, it is recommended that no one else is using your Internet connection at the same time as your session, and that bandwidth is not being used by other applications on your device.

Extra privacy

You might like to use headphones during your session for an added layer of privacy.

For information on how to protect yourself from cyber criminals, visit https://www.cyber.gov.au/